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PRIVACY AND COOKIESTATEMENT

 

 

PRIVACY AND COOKIESTATEMENT FANCEE B.V.


This privacy and cookie statement applies to the processing of personal data by FANCEE registered with the Chamber of Commerce under 77949900 and describes which personal data it processes and how it is used.

FANCEE offers various services on the internet, including apps, where personal data can be collected, such as:
information (including audiovisual material) on FANCEE websites;
mobile apps;
the ability to purchase products or services from FANCEE partners.


The privacy and cookie statement applies to all services that FANCEE offers on the internet and via apps.

If you have accepted this privacy and cookie statement on a FANCEE platform, this permission also applies to multiple FANCEE platforms (cross-domain).

As further explained below, FANCEE collects data about you when you:
use the service (website visit and app use) and
with every contact between FANCEE and you.

This information is used (sometimes in combination with other information) to provide the service, to improve the service, to provide support to you and for the other purposes described in this privacy and cookie statement.

FANCEE has reported the processing of personal data to the Dutch Data Protection Authority (formerly College Bescherming Persoonsgegevens).

 

HOW DO WE COLLECT INFORMATION?
FANCEE collects information in the following ways:


DIRECTLY FROM THE CONCERNED PERSON HIMSELF
For example if you create a FANCEE Account. If you send an e-mail or contact FANCEE in any other way, for example with questions about the use of the service or if FANCEE offers you the opportunity to post information on websites yourself.


AS A RESULT OF USING THE SERVICE
With your FANCEE account you have access to the services and FANCEE can also offer the services to persons without a FANCEE account. If you give permission, FANCEE can read out and store the unique characteristics of the device used as part of the service. Based on the FANCEE account and / or the unique characteristics of the device you have access to the service, FANCEE can keep track of your use of the service, including the content that is viewed using the FANCEE account. 

If mobile devices are used, the location of the device may be passed on as part of the service, for example, to find relevant events and locations near you. Prior to installing such apps on a mobile device, you explicit consent will be requested to allow us to record and use your location information. In certain cases, FANCEE will send you notifications. These messages are only sent if you have given prior permission for this. FANCEE also uses cookies (see below) to collect data about the use of the service. 


FROM THIRD PARTIES
For example, if you or another visitor to the FANCEE website or app uses social network functions integrated into our services, FANCEE may receive certain information from the relevant social network, such as Facebook, Twitter, Instagram, YouTube and Google+. FANCEE may also receive information from partners engaged in the provision of services. For example, FANCEE uses the services of other parties that help map and analyze the use of the content and websites.

COOKIE POLICY
Cookies are small files which are sent by an internet server and placed on your devices. These files hold information about you when you visit the FANCEE websites in order to collect information about the use of the websites.

VARIOUS TYPES OF COOKIES
There are different types of cookies. In some cases, cookies are automatically deleted when you close your browser, in other cases these cookies are stored longer and can also be read during the next use of the service. When FANCEE collects personal data with the help of cookies, these will be processed in accordance with the provisions of this privacy and cookie statement. 


ANALYTIC COOKIES
FANCEE places cookies for the purpose of creating profiles. FANCEE can also place tracking cookies, which are used when you surf to websites of third parties, e.g. the partners of FANCEE. In addition, FANCEE uses third parties to analyze the use of its content, websites, apps and the services. These third parties also place cookies on your devices for FANCEE, which are used to map how users use the service. Examples are Google Analytics and comScore.

TRACKING COOKIES
Third party cookies are placed on your devices by these third parties, and only these third parties have access to those cookies and the information collected by the cookie. Third parties who can place cookies via the service are, for example, the partners of FANCEE who offer their products and / or services via the website or the app. 

Social network services such as Facebook, Twitter, Instagram, YouTube and Google+ can also place cookies via the websites of FANCEE. This is done via the buttons of these social networks which can be placed on the FANCEE websites to promote (“like”) or share (“tweet”) content. If you want more information about the cookies placed on the websites of FANCEE by other parties and on how and what these cookies are used for, read the privacy & cookie statements of these parties on their respective websites.

DELETING COOKIES
Browser applications can be set in such a way that no new cookies are received during the next use of the service. The way in which differs per browser; if necessary, consult the browser’s help function. It also explains how previously placed cookies can be deleted. 

Note: a visitor of the website or a user who no longer wishes to receive cookies at all, must change these settings in all browsers and on all devices which are used.

If cookies are refused and / or deleted, it may happen that you or the visitor of the service cannot use all the options of the service.

WHAT INFORMATION DO WE COLLECT ABOUT YOU?
FANCEE collects and processes the following information about you, for the purposes explained elsewhere in this privacy and cookie statement:

PAYMENT DETAILS
If a payment must be made, FANCEE – via the party that arranges the payments on its behalf – stores information about (the method of) invoicing and payment for the service.

INFORMATION POSTED BY YOURSELF
FANCEE can offer the possibility to post comments on content. FANCEE may display this information on the websites or in apps or social media tools which they develop to provide or promote the service.

INFORMATION ABOUT THE REQUESTED CONTENT
FANCEE keeps track of which content is requested using a user’s cookies.

OTHER INFORMATION ABOUT THE USE OF THE CONTENT AND THE SERVICES
FANCEE can also collect more general information about your use and the use of the service by website visitors, for example by keeping track of how often and from which IP address you log in, with which browser the websites are visited or with what type of device the content is requested.

FANCEE can also keep track of whether and how you respond to (interactive) deals on the website and / or in the app.

INFORMATION ABOUT THE FANCEE APP (S)
When using the FANCEE app (s) on a mobile device, the unique identifier of that device may be collected. FANCEE can also record the type of device used or the version of the operating system used. In addition, it can be recorded how and where the app is used.

INFORMATION ABOUT REACTIONS TO MAIL
When FANCEE sends you e-mails, information can be collected on how you respond to such e-mails, for example the number of times the e-mail is opened and / or the links contained in it are clicked on.

INFORMATION ACCORDING TO YOUR CONTENT
For example if you ask a question by e-mail or contact the helpdesk by phone.

HOW DO WE USE YOUR INFORMATION?

DISCLOSURE OF INFORMATION
In order to provide the service, FANCEE uses the provided contact details. These can be used to inform you about, for example, changes to the service or planned maintenance (service e-mails).

PROFILE
FANCEE strives to make the service as relevant as possible for you. Therefore FANCEE can adapt the content, including advertisements on websites and in apps, to your preferences and make personal recommendations. To do this, FANCEE keeps track on a profile based on your use of the service, including the content you request, in order to gain understanding in your interests. Based on these interests, FANCEE can then adjust the content, including advertisements on FANCEE websites and in apps, for different groups of customers.

For example, based on your surf behavior, you can be included in a certain category, such as “men in the age 30 to 45 years, married and children with an interest in football”. This group will see different advertisements than the category “woman, age 20-30 years, single and interested in travel”.

FANCEE can also use these profiles for campaigns for its partners. FANCEE owns and remains the owner of these profiles and will never make these profiles available to third parties. The profiles used in this way always relate to a group of users (eg “woman, age 20 to 30 years”) and are never based on individual persons. 

SENDING NEWSLETTERS AND DEALS
FANCEE can also use contact details and other collected data to inform you about promotions or offers of FANCEE (promotional emails) by telephone, post, e-mail, SMS, push notifications from apps or other suitable targeted media, or to notify you about the services and the content (newsletter mails).

You can unsubscribe at any time. For others  besides users, FANCEE will only approach them if they have requested this, for example by registering for this.

IMPROVEMENT OF SERVICES AND IDENTIFICATION OF GENERAL TRENDS
FANCEE uses the data of all users to analyze in a general way how the service is used and which trends can be observed, in order to take more substantiated decisions about, for example, further development of the service and variety of content.

More technical trends can also be tracked for that purpose, for example with which types of devices or browsers a user looks up content.


MISUSE OF INFORMATION
FANCEE also processes your information and the use of the service to prevent misuse of the service and the content, to prevent fraud, and to safeguard the rights of others (including the entitled parties of the content).

MARKETING RESEARCH
FANCEE may contact you and former users who have provided their contact information for market research purposes. Participation in such research is always on a voluntary basis. FANCEE can send you offers based on this research if you have taken part in this research, and you first have given permission.

COMPLIANCE WITH LAWS AND REGULATIONS
Information can be used to comply with laws and regulations that apply to FANCEE, to handle disputes and to conduct audits.

OTHER REASONS PERMITTED OR REQUIRED BY LAW
FANCEE can also use these profiles for online advertising campaigns. FANCEE owns and remains the owner of these profiles and will never make these profiles available to third parties. The profiles used in this way always relate to a group of users (eg “woman, age 20 to 30 years”) never on individual basis.

WITH WHOM DO WE SHARE YOUR INFORMATION?

SUPPLIERS OF FANCEE
FANCEE can pass on information about you to the suppliers who make the services possible, for example a mailing company, call center, collection agency or IT service providers. They are not allowed to use your personal data for their own purposes.

WITH AUTHORITIES AND OTHERS
In exceptional cases, FANCEE may provide data to authorities or third parties, if FANCEE is obliged to do so by law or by order of the court or if there is good reason to believe that this is necessary to prevent damage or abuse.

WHAT RIGHTS DO YOU HAVE REGARDING YOUR DATA?

Persons whose personal data is processed have certain rights by law. You can look into and adjust if wanted, the information processed by FANCEE at any time and free of charge. You can always decline receiving information or targeted offers from FANCEE by e-mail or telephone or have your data deleted in accordance with the applicable regulations or restrict the processing. The data is stored according the most current rules and regulations regarding processing and protection of (digital) personal data. If you want to use these options, contact us at info@fanceesoftware.com.

PERSONS UNDER 16
The FANCEE app and websites are intended for use by users older than 16. Persons younger than 16 (minors) may only register with the consent of a parent or legal guardian. The parent (s) or legal representative of the minor must read this privacy and cookie statement in the interest of the minor. They can exercise the rights of the relevant user instead of the minor. You must be 18 years or older to participate in promotions. For some campaigns we have to do age checks.

FANCEE advises parents or legal representatives to monitor the use of the services by a minor and to make them aware of what happens with their personal data according to this privacy and cookie statement.

SECURITY OF INFORMATION
FANCEE maintains at all times a level of security in processing your information and of visitors to the websites or apps, that is sufficient to prevent unauthorized access to, modification, disclosure or loss of personal data.

FANCEE has written agreements with suppliers who process personal data for them, in which appropriate obligations are imposed to ensure the security of this data.

LINKS TO THIRD PARTY WEBSITES
The service may contain links to third party websites. FANCEE is not responsible for the use of personal data by the organizations that offer these websites. Read the privacy statement of the relevant website.

CONTACT
Questions about this privacy and cookie statement, or about the way FANCEE processes user data, can be submitted via the email address info@fanceesoftware.com.

MODIFICATIONS TO THE PRIVACY AND COOKIE STATEMENT
In the future, FANCEE may decide to amend this privacy and cookie statement. If that is the case, FANCEE will inform you about this in advance by publishing the amended privacy and cookie statement. We advise you to check this statement regularly for changes. This can easily be done by checking whether the reference below has been adjusted since the previous use of the service. The most current and applicable version of the privacy and cookie statement can always be consulted on the relevant FANCEE website or app.